Technology Tips Plus

Windows and other technology-related problems and their solutions

Outlook 2003 and Passwords

Posted by yitz98 on 26-August-2007

The issue I will describe below has inspired me to start a blog. This blog will discuss Windows-related issues as well as other problems myself and others have faced in the world of technology.

The problem started when migrating a user from Outlook Express to Microsoft Outlook 2003. The import went without any issues. All folders, messages, and account details were all transfered. Even the message rules/filters were imported. The problem came when it tried to download messages from the POP server for the first time. As is usually the case, passwords are not imported. OK, not a big deal, just type in the password and click the checkbox telling Outlook to save the password. Five minutes later it asks again. And again.

I spent about 3 hours researching this issue trying several different things that I found in forums and Microsoft Knowledge Base articles.

Unfortunately, the KB article suggestion did not work for me. The only thing that did work was the following:

Important: this solution contains information about how to modify the registry. Make
sure to back up the registry before you modify it. Make sure that you know how to
restore the registry if a problem occurs. View the following article in the Microsoft
Knowledge Base for information about how to back up, restore, and modify the registry:

Follow the next steps to solve this issue:
1. Close all running programs
2. Click on [Start] » Run
3. Type “Regedit” and click [OK]
4. Open the following folder:
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter “AppData” as a name
7. Double click the new entry
8. Enter “%USERPROFILE%Application Data” in the value data field.
9. Close the registry editor
It is possible that additional registry keys are missing. Below is a list of all
keys that should exist in the “User Shell Folders”. There are different ways to add
these keys again:
* Use the instructions provided on
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur, and then
importing them again.
To export and import:
1. Logon to Windows with a user account for which the issue does not occur (this
may also be a different workstation).
2. Click on [Start] » Run
3. Type “Regedit” and click [OK]
4. Open the following folder:
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
5. Right click the “User Shell Folders” key on the left and choose “Export”. Specify
a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click [OK]
for the “successfully imported” message.
Registry keys that should exist in the “User Shell Folders” key.
The list below has the format “Key Name – Value Data”. The type for all keys is “Expandable
String Value” (REG_EXPAND_SZ).
* AppData – %USERPROFILE%Application Data
* Cache – %USERPROFILE%Local SettingsTemporary Internet Files
* Cookies – %USERPROFILE%Cookies
* Desktop – %USERPROFILE%Desktop
* Favorites – %USERPROFILE%Favorites
* History – %USERPROFILE%Local SettingsHistory
* Local AppData – %USERPROFILE%Local SettingsApplication Data
* Local Settings – %USERPROFILE%Local Settings
* My Pictures – %USERPROFILE%My DocumentsMy Pictures
* NetHood – %USERPROFILE%NetHood
* Personal – %USERPROFILE%My Documents
* PrintHood – %USERPROFILE%PrintHood
* Programs – %USERPROFILE%Start MenuPrograms
* SendTo – %USERPROFILE%SendTo
* Start Menu – %USERPROFILE%Start Menu
* Startup – %USERPROFILE%Start MenuProgramsStartup
* Templates – %USERPROFILE%Templates
The “User Shell Folder” is a subkey of the
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorer registry. Entries
in this subkey can also appear in the “Shell Folders” subkey and in both HKEY_LOCAL_MACHINE
and HKEY_CURRENT_USER. The entries that appear in user User Shell Folders take precedence
over those in Shell Folders. The entries that appear in HKEY_CURRENT_USER take precedence
over those in HKEY_LOCAL_MACHINE.


One Response to “Outlook 2003 and Passwords”

  1. Cory said

    FINALLY THE SOLUTION.. Thanks! Someone brought in computer to me and they said they had a bad profile so they created a new one and there was no entries in the shell folder in the registry. Exported from different computer and immported and bam it worked. THANK YOU!!!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: